Privacy policy

Clear & Go app (app.clearandgo.co.nz). Last updated 14 October 2026.

This policy explains how Clear & Go (clearandgo.co.nz, "we") handles your personal information when you use the Clear & Go app. We follow the New Zealand Privacy Act 2020 and its Information Privacy Principles.

What we collect

• From your Google sign in: your name, your email address, and your Google account ID. We do not get your password or access to anything else in your Google account.
• What you tell us: your phone number and the suburb where we would pick items up.
• Your items: the photos you send, and the title, size, condition and description you enter.
• Records we keep about your items: valuations, listings, sale prices and payouts.

We do not use advertising or tracking cookies. The app keeps a sign in token on your device so you stay signed in. It expires after a few hours.

Why we collect it

• To know who you are and keep your items private to you.
• To value, list and sell your items, and to work out what you are paid.
• To contact you about your items and arrange pickups.

We only use your information for these purposes. We do not sell it or use it for marketing by anyone else.

Where it is stored

Your information is stored in Google Workspace (Google Sheets, Gmail and Google Apps Script) under Clear & Go's own account, which Dominic manages. Google may store this data on servers outside New Zealand. This website is served by Cloudflare. It passes your sign-in through to us and does not keep it.

Who sees it

• Clear & Go staff who value, list and sell your items.
• When an item is listed, buyers see its photos and description on sites like Trade Me or Facebook Marketplace. Your name, email and phone number are never shown in listings.
• Our service providers (Google and Cloudflare) only to run the app.
• Anyone the law requires us to share it with.

How long we keep it

We keep your details and item records while you are a client, and then for up to 7 years for tax and accounting records. We delete photos of items we did not take on after 12 months. You can ask us to delete your information sooner, unless we have to keep it by law.

Your rights

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it. Email dominic@clearandgo.co.nz. We will reply within 20 working days.

Keeping it safe

Only your own items are shown when you sign in. Access to our records is limited to Clear & Go's own Google account, and the connection to the app is encrypted.

Complaints

If you have a concern, please email us first at dominic@clearandgo.co.nz. If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

Changes

If we change this policy, we will update this page and the date at the top.